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| RETURN POLICY
All Sales Should be Considered
Final. Returns will only be accepted under the following conditions:
1. If you have not opened the box, you can return the
product to us for refund, credit or replacement within 20 days, no questions
asked.
You must return the product to us undamaged AND in perfect condition. The
product must be unregistered, and with all manuals and enclosures that shipped
with the product. If it is a Retail Box product, you must return it in a
protective cardboard box or other similar shipping carton like the one we used
to ship it to you originally. Damaged and/or incomplete products are subject to
restocking fees of from 10% to 50%. In cases of major damage or abuse, the
product may be refused.
Please note: Shipping charges are NOT refundable
To avoid costly returns, check the System Requirements for each title. Be sure
you have at least all of the system requirements before ordering. If there are
any questions, please contact us before you order.
In cases of return, you must obtain an RMA number prior to returning the
product. Email Returns@VinitaSoftware.com
with Your Name, Your Order Number (invoice number on your invoice), the title of
the product, and the specific problem you have encountered. Products returned
without an RMA number will not be accepted and a credit will not be issued.
If we have sent you an incorrect product by mistake, we will replace it with the
correct product at no cost to you. Email Returns@VinitaSoftware.com
for a replacement shipment. We will include a prepaid return mailer in your
replacement shipment that you can use to return the incorrect product to us.
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